Compose Verification Email

Dear Sara Mohammed,

We hope this email finds you well. We wanted to inform you that we encountered an issue with your recent document verification attempt.

Issue Details:

Our verification system has identified that your submitted ID document has expired. For security and regulatory reasons, we can only accept valid, non-expired identification documents.

Steps to Resolve:

1. Please provide a valid, unexpired government-issued ID document (passport, national ID, or driver's license)
2. Ensure the document image is clear and all details are legible
3. Make sure the document shows your full name, photo, date of birth, and expiration date
4. Submit the updated document through our secure verification portal

You can access our verification portal by logging into your account at https://bank.example.com/verify or through our mobile banking app.

If you have any questions or need assistance with the verification process, please don't hesitate to contact our customer support team at +971-4-123-4567 or reply directly to this email.

We apologize for any inconvenience this may cause and appreciate your prompt attention to this matter.

Best regards,

Amna Al Jabar

Customer Service Executive

Example Bank