Amna Al Jabar
Customer Service Executive
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Failed Verifications

3 customers with verification issues

Customer
Verification Type
Failure Reason
Failed At
Attempts
Actions
SM
Sara Mohammed
ID: 100123456792
Document Verification
Invalid ID Document
Document has expired. Customer needs to provide a valid ID with current expiration date.
May 24, 2025
10:15 AM (2 hours ago)
2 Failed Attempts
AH
Ahmed Hassan
ID: 100123456794
KYC Verification
Address Mismatch
Provided proof of address does not match the address on the application form.
May 24, 2025
09:30 AM (3 hours ago)
1 Failed Attempt
LK
Layla Khalil
ID: 100123456795
Document Verification
Poor Image Quality
Submitted document image is blurry and details cannot be clearly read.
May 24, 2025
08:45 AM (4 hours ago)
1 Failed Attempt
Showing all 3 failed verifications

Verification Failure Analysis

Failure by Type

Last 30 days
Document Issues 67%
KYC Failures 23%
Biometric Failures 10%

Common Failure Reasons

Last 30 days
Expired Documents 35%
Poor Image Quality 28%
Address Mismatch 18%

Resolution Rate

Last 30 days
Resolved on 1st Retry 72%
Resolved on 2nd Retry 18%
Required Manual Review 10%